Support Policy Page
1. Our Commitment
At Berrysun Agro Science Pvt. Ltd., we are committed to providing exceptional
customer service. Our goal is to make your shopping experience smooth,
transparent, and enjoyable. We aim to respond to all inquiries within 9 a.m. to
6 p.m. business hours.
2. Contact Information
We are here to help. You can reach our support team through the following
channels:
Email: care@berrysun.co.in
Phone: +91-8800211537
3. Support Hours
Our customer support team is active:
- Monday
- Saturday: [e.g., 9:00 AM – 6:00 PM]
- Note:
Inquiries sent outside of these hours will be addressed on the next
business day.
4. Response Times
- General
Inquiries/Order Status: Typically within business hours.
- Technical/Complex
Issues: [48-72] business hours.
- If
your issue is urgent, please mark it as "Urgent" in the email
subject line.
5. Order Support
For questions regarding your order, please have your order number ready.
- Order
Changes/Cancellation: Requests must be made within 3 hours of
placing the order by contacting [Email/Phone].
- Tracking: A
shipping confirmation email with a tracking link will be sent once your
order leaves our warehouse.
6. Returns, Refunds, and Replacements
For detailed information, please review our Returns Policy.
7. Dispute Resolution
We aim to resolve all issues amicably. If you are dissatisfied with our
service, please contact to escalate your concern.
Email: care@berrysun.co.in
Phone: +91-8800211537
8. Privacy
All support interactions are handled in accordance with our [Link to Privacy
Policy]. We protect your personal information and do not share it with
unauthorized third parties.
